Frequently Asked Questions 2017-01-22T21:20:46+00:00

Is there a way to customize my box for food allergies/dietary restrictions?

Unfortunately, we do not offer customization at this time.

Can I just buy one box to try or do I need to commit to a monthly subscription?

We do have a month to month option if you would not like to commit to 3 months or 12 months up front. You can also cancel or skip a box anytime!

When is the deadline to skip a box?

You can always skip a box anytime before the renewal date! Check your profile to find out when that date is for you.

When will I receive my box?

Your Taste Box ships via Canada Post in the 2nd week of the month, with the exception of holidays. Depending on where you live, you can expect your box to arrive within 5-7 business days.

What will be in my box?

We ensure that each box includes 3-5 premium ingredients as well as corresponding recipes. Our boxes are curated based on a different theme each month and the ingredients are not made public before shipping (we like to surprise our customers!) Visit the PREVIOUS BOXES section of the website for a glimpse of our offerings.

My Taste Box arrived damaged. Now what?

We are sorry to hear this! Please email us at [email protected]   

Where do you ship to?

We currently ship to Canada and the United States.

Can I send someone The Taste Box as a gift?

You sure can! Click here or check out our homepage and click the “give a gift”  button

Is there a way to include a personalized message in my gift purchase?

Yes! You’ll see a section when you checkout.

What happens if I cancel my order after the shipping date?

If you cancel your order after the shipping date, you will be charged for that box and any future orders will be canceled.

When will I be billed?

You will be billed in the middle of each month.

Are there hidden shipping fees?

No! We offer free shipping.

I didn’t like my Taste Box. Now what?

We want to do everything we can to ensure that you love our service. Please get in touch with us at [email protected] so we can make it right!

I’m already a subscriber. Can I use a promo code?

Unfortunately, the promotional codes we offer from time to time are only for non-subscribers or first-time subscribers.

Do you have an affiliate program in place for bloggers and influencers?

We have a fantastic affiliate program! With just one sale per day, you can earn more than $300/mth. You can find more details here.